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Idaho Parents Unlimited supports, empowers, educates and advocates to enhance the quality of life for Idahoans with disabilities and their families
On March 6th, Medical Transportation Management (MTM) will take over Non-Emergency Medical Transport in the State of Idaho.  Here's MTM's FAQ for your information.

Idaho Medicaid Non-Emergency Medical Transportation (NEMT) Brokerage

Frequently Asked Questions

What is a transportation brokerage?
An NEMT broker is a company that contracts with Medicaid to coordinate NEMT benefits for Medicaid participants across the state.
Who is Medicaid’s transportation brokerage?
Medicaid has contracted with Medical Transportation Management, Inc. (MTM), as the NEMT transportation brokerage.
What will MTM do?
MTM will:
  • Operate a call center where Medicaid participants, family, care givers, case managers, etc. will call in to schedule a ride when the participant has no other means of accessing their Medicaid-covered medical care or needs assistance with reimbursement for transportation.
  • Authorize transportation services based on information provided from the participant, the broker will prior authorize appropriate NEMT services for the participant to access medical care when the participant is unable to meet their own transportation needs or obtain help from friends, family, or community resources to meet those needs.
  • Assign the participant to an appropriate provider for their transportation needs. MTM will contract with transportation providers to create a statewide transportation network.MTM will assign one of its contracted providers to meet participant’s needs once a ride is authorized.
  • MTM will ensure high-quality transportation services are accessible to participants. MTM will monitor the transportation provider network to ensure that participants get to their medical appointments timely, providers’ vehicles are safe, and the drivers are credentialed and courteous.
When will MTM take over the NEMT services?
MTM will take over responsibility as the NEMT broker on March 6, 2018.  
Who is eligible for NEMT services with MTM?
If you have full Medicaid benefits, you are eligible for NEMT services with MTM.  NEMT services are provided to Medicaid eligible participants, who do not have access to another form of transportation, to get to their medical appointments.
When can I contact MTM to schedule transportation?
MTM’s call center will start taking calls to schedule transportation on February 20, 2018. MTM can only schedule trips that will take place on or after March 6th, 2018.
Will I call the same phone number to schedule transportation with MTM?
Yes.  The phone number you currently call to schedule transportation, 1-877-503-1261, will be transferred over to MTM.  Between February 20th and March 5th, when you call the phone number, you will have the option to either speak to Veyo, the current NEMT broker, or be transferred to MTM to schedule transportation for after March 6th.
Will MTM provide services directly?
No.  MTM will only coordinate services and will not operate any vehicles under this contract.
Will MTM contract with all current Medicaid transportation providers?
MTM will contract with many of the same providers that serve Medicaid participants now.  However, MTM is not required to sign contracts with current providers and may choose to contract only with the providers that can meet the needs of Medicaid participants most efficiently in a given area.
Will I be able to ride with the same provider that I have used in the past?
Many, but not all participants will be able to continue to use the same provider.  If the NEMT provider you currently ride with chooses to not contract with MTM, they would not be able to provide transportation services for Medicaid participants.
Will I be able to continue to receive reimbursement as an individual transportation provider for my own transportation, or for a friend or family member’s transportation?
Yes.  MTM will continue to contract with individual providers.  MTM will reimburse individual providers at $0.30 per mile.
Who should I contact at Medicaid if I have a question or concern about NEMT services?
Please email: This email address is being protected from spambots. You need JavaScript enabled to view it. or call: 1-877-296-0509 or visit the Medicaid Transportation web page to fill out the online form at :
What are my rights?
Members shall have the right to file a grievance/appeal about any matter related to their services. All members will be provided a written notice when transportation is denied. The grievance/appeal procedure will be on the written notice. If you have questions about the grievance/appeal process, please call: 1-866-436-0457
Is my personal contact and medical information secure?
Yes. All Personal Health Information (PHI) provided directly to MTM is secure and confidential to the extent required by HIPAA.
How far in advance do I need to call to schedule a ride?
You must call at least two business days in advance for routine medical appointments. If your trip is urgent and can be verified urgent by your medical provider, MTM will set up your ride with less than two business days’ notice.
What do I do if I need help in another language?
If you or someone you’re helping needs assistance in another language, please call:     1-888-561-8747.  There is no cost to you.
Who should I contact at MTM if I have a complaint about my NEMT benefits?
If you or someone you’re helping has a complaint, please call MTM at:1-866-436-0457 or complete the MTM “Contact Us” online form
How can I hear updates about the transition to MTM?
Medicaid is currently holding calls on Monday’s at 2:00pm MST for stakeholders who have questions or comments about MTM.  If you would like to join, email the Medicaid staff at This email address is being protected from spambots. You need JavaScript enabled to view it.
If my agency or facility is interested in providing NEMT services for our members, who do I contact? 
For anyone interested in providing NEMT services, please visit MTM’s website at

Transition Resource: 

Got Transition? - a website with a great amount of information about transitioning from youth to adult care

Lifespan Family Caregiving Action Plan

The plan is intended to create awareness among policy makers and others and is intended to stimulate dialogue and encourage movement toward an improved environment for Idaho family caregivers.

Idaho's Lifespan Family Caregiver Action Plan (pdf download) - overview document
Idaho's Lifespan Family Caregiver Action Plan (pdf download) - full document 

Newborn Screening in Idaho

Screening is required by State law:

The Idaho Legislature has instructed the Department of Health and Welfare to require that all babies born in Idaho receive two screening tests for Phenylketonuria (PKU) and other disorders that can result in mental retardation or other serious health problems. This procedure is called the “newborn screen,” or the “newborn blood spot screen.” This test should not be called “The PKU” or the “The PKU Test,” as Idaho now screens for more than 46 conditions. To learn more about the conditions tested for in Idaho, see the Idaho Practitioner's Manual.

Baby's First Test

Newborn screening is just one of many things that happen in the first few days after a baby is born. The information found at can help prepare expecting parents for the newborn screening process and answer common questions, such as: What should I do Before Birth? What are the Screening Procedures? How should I respond to the Results? What are the Screening Outcomes? What happens to the Blood Samples?

What Specific Conditions Does Idaho Screen For?  

Next Section: Genetics Resources 

Prenatal Screening Links and Resources:

Idaho Perinatal ProjectThe primary purpose of the Idaho Perinatal Project is to reduce maternal and infant morbidity and mortality and to improve pregnancy outcomes throughout the state of Idaho.

St. Luke's Maternal Fetal Medicine Genetic Counseling - They help clarify the risks for occurrence or recurrence of a genetic or inherited disorder or condition in specified family members. They help patients and families make sense of complex options for testing and interventions and explain the results of diagnostic tests

Prenatal Care and Testing (Eastern Idaho Regional Medical Center) - Prenatal care is the regular healthcare you will receive during pregnancy from your doctor, midwife, or other healthcare professional. 

KootenaiHealth Birthing Center (Coeur d'Alene, Idaho) - Kootenai is one of only about 100 Baby-Friendly hospitals in the nation. This designation represents the highest standard of care for mothers and babies. A dedication to improving infant health through breastfeeding and other maternal-infant care practices in every department of the hospital helped Kootenai earn this distinction.

St. Luke's Clinic - Obstetrics and Gynecology - Obstetrics and gynecology is medical care for women of all ages that includes (but is not limited to):

  • High and Low Risk Obstetrics
  • TVT Surgery for Urinary Incontinence
  • Endometrial Ablations
  • Women's Surgery
  • Cancer Prevention
  • Pelvic Pain
  • Family Planning, Tubal Ligations
  • Endometriosis
  • 3D/4D Ultrasounds in the Office
  • STD Screening

Next Section: Newborn Screening