What To Expect...
What to expect when you contact us.
Step one: The fastest way to get a response about something in our scope of work is to contact us either via the webform linked above in the "Contact Us Here" tab or by calling our intake line at (208) 342-5884 and leaving us a message.
Step two: An IPUL staff member will route your request for assistance to a Parent Education Coordinator.
Step three: The Parent Education Coordinator who has your request for help will contact you within 24 business hours.
We try to respond within 24 business hours to any request that comes to us via our webform or main phone intake. The exceptions are weekends, national holidays, or days in which our staff is either at an event or traveling. In those cases, the webform or phone line may not be responded to until we are back in the office. Our phone line will have a message on it to let you know if we are going to be unavailable for an extended period. If you contact us about items in our scope of work via other methods, there may be a delay in responding to you.
If messages are left on someone's direct extension instead of using our intake process, you may experience a delayed response - the intake line is tracked and checked several times a day.