What to Expect When You Contact Us

Here’s what you need to know about reaching out to us:

1. How to Get in Touch
   The quickest way to hear back from us is by filling out the web form in the “Contact Us Here” tab or by calling our intake line at (208) 342-5884 and leaving a message. For first-time contact, using the web form is usually the best option.
2. Response Time
   After you leave a message, a Parent Education Coordinator will try to contact you at least three times during our regular business hours (Monday-Friday, 9:00 AM to 5:00 PM). We can get back to you via phone, text, or email—whichever you prefer.
   • Messages are returned in the order we receive them, usually within 1-3 business days.
   • If you contact us on weekends, holidays, or days when our staff is attending events or traveling, it may take longer for us to respond.
3. Our Communication Policy
   • Staff only reply to work-related messages during regular business hours or their scheduled shifts.
   • You can see our full Social Media Policy here.
4. What Happens Next
   When we reach out to you, we may ask for more details, including demographic information. This helps us meet grant requirements as a federally funded center. Don’t worry—your personal information is kept strictly confidential. However, please note that Idaho Parents Unlimited (IPUL) is a Mandatory Reporter agency.
5. When Staff Are Unavailable
   • Check our Event Calendar to see if staff will be unavailable.
   • Our phone line will also have an updated message if we are unavailable for an extended time.
6. Important Tips
   • Always use our intake line or webform for questions. If you leave messages on someone’s direct extension or social media, it may take longer for us to respond.
   • We do not actively monitor social media accounts for questions or requests.
7. Commercial Inquiries
   If you’re offering a commercial service, please don’t use our intake system. Instead, send an email to parents@ipulidaho.org.
8. New to IPUL?
   If this is your first time seeking help, check out the “What We Do” tab for more information about our services.

We’re here to help, and we appreciate your understanding as we work to assist everyone as efficiently as possible!

 Asking for Help by Phone or Email

1. Contacting Us by Phone
   • For questions related to our work, please call our intake line at (208) 342-5884.
   • We can respond to you via voice or text message, so please make sure your voicemail is set up. If we can’t reach you, we won’t be able to help.
2. What to Include in Your Message
   When you call the intake line, leave a message with the following information:
   • Your name
   • A contact number (please be sure the number you leave can accept messages)
   • Your child’s name and diagnosis (you can keep the diagnosis brief)
   • A short description of the issue (we will gather all the details when we call you back)
   • (Optional) An email address

Please note that our voicemail system has a two-minute limit, so keep your message short and to the point.

1. Why Use the Intake Line?
   • The intake line ensures your message is routed to the right person who can help you.
   • If you’ve worked with someone at IPUL before, you can call their direct extension.
   • However, if this is your first time contacting us, using the intake form or intake line is the best way to get a timely response.
2. Important Note
   • If you leave a message on an employee’s extension instead of the intake line, it may take much longer to receive a response. Our staff frequently travel, and messages left on their direct lines may not be heard until they return to the office.
   • If your question isn’t within our scope of work, leave a message on the intake line, and we’ll make sure it reaches the right person.

Contacting Us by Email

• For non-scope-of-work issues, you can email us at parents@ipulidaho.org.
• If your email relates to our scope of work, we will respond, but since this email isn’t monitored as closely as our intake line, it may take longer for us to reply.
• Our intake form has options for general inquiry type of questions.

Social Media
Although we have accounts on various social media platforms, we do not monitor comments or direct messages there for support. If you need help, please use the intake line or email as described above.  You can see our full social media policy here.

We’re here to help and appreciate you using the proper channels so we can assist you quickly and efficiently!