Asking for Help by Phone or Email
- Contacting Us by Phone
- For questions related to our work, please call our intake line at (208) 342-5884.
- We can respond to you via voice or text message, so please make sure your voicemail is set up. If we can’t reach you, we won’t be able to help.
- What to Include in Your Message
When you call the intake line, leave a message with the following information:- Your name
- A contact number (please be sure the number you leave can accept messages)
- Your child’s name and diagnosis (you can keep the diagnosis brief)
- A short description of the issue (we will gather all the details when we call you back)
- (Optional) An email address
Please note that our voicemail system has a two-minute limit, so keep your message short and to the point.
- Why Use the Intake Line?
- The intake line ensures your message is routed to the right person who can help you.
- If you’ve worked with someone at IPUL before, you can call their direct extension.
- However, if this is your first time contacting us, using the intake form or intake line is the best way to get a timely response.
- Important Note
- If you leave a message on an employee’s extension instead of the intake line, it may take much longer to receive a response. Our staff frequently travel, and messages left on their direct lines may not be heard until they return to the office.
- If your question isn’t within our scope of work, leave a message on the intake line, and we’ll make sure it reaches the right person.
Contacting Us by Email
- For non-scope-of-work issues, you can email us at parents@ipulidaho.org.
- If your email relates to our scope of work, we will respond, but since this email isn’t monitored as closely as our intake line, it may take longer for us to reply.
- Our intake form has options for general inquiry type of questions.
Social Media
Although we have accounts on various social media platforms, we do not monitor comments or direct messages there for support. If you need help, please use the intake line or email as described above. You can see our full social media policy here.
We’re here to help and appreciate you using the proper channels so we can assist you quickly and efficiently!