Family Support Specialist (Northern Idaho)

Overview/Position Summary

Idaho Parents Unlimited (IPUL) is a statewide nonprofit organization that supports families of children and youth with disabilities and special health care needs. Through our Parent Training and Information Center (PTI) and Family to Family Health Information Center (F2F), we empower families, build partnerships, and improve outcomes for children and youth with disabilities across Idaho.

Position Summary

The Family Support Specialist provides direct support, information, and training to families and youth with disabilities by responding to phone calls, emails, and online intakes; offering individualized assistance; and making referrals to community and state partners. Applicants must have lived experience with Serious Emotional Disturbance (SED) and will assist and support family members in gaining access to local services. Applicants will also help families become informed consumers of services and self-advocates.

There are two full-time remote positions available – both positions will assist families statewide; however, the positions are to be filled by people who live in the northern and eastern parts of the state. Both positions require the ability to work independently while collaborating closely with a statewide team."

No. of Vacancies

Qualifications

Required Qualifications

Experience navigating Idaho’s health and behavioral health systems, and the YES System of Care.
Strong understanding of family-centered care and advocacy.
Excellent written, verbal, and interpersonal communication skills.
Ability to work independently, manage time effectively, and maintain professionalism in a remote environment.
Reliable internet and phone service, and the ability to set up a confidential home office.
Valid driver’s license and ability to travel within Idaho as needed.

Preferred Qualifications

Certified Family Support Partner (CFSP) or willingness to obtain certification.
Bilingual (English/Spanish) skills highly preferred.
Experience working with community agencies, schools, or family-serving organizations.

Key Responsibilities

Key Responsibilities

Respond to family and youth inquiries through IPUL’s support line (calls, emails, and intakes).
Provide information, resources, and referrals related to:
- The YES System of Care (Children’s Mental Health)
- Idaho’s health and mental health systems
Maintain accurate and confidential records of contacts and services provided.
Participate in virtual and in-person meetings with families, agencies, and community partners.
Assist with outreach, family engagement events, and community activities in the assigned region.
Attend statewide staff meetings and trainings, including at least one annual in-person meeting at the Boise office.
Collaborate with team members to support IPUL’s mission, programs, and grants.

Job Nature

Full Time

Job Location

Regional (Work from Home)

Salary

$23.00 per hour, 30-40 hours per week.